SHIPPING & RETURNS

Shipping Information
Shipping Costs & Taxes Shipping costs are calculated individually by weight and destination at the checkout.
Please note: For international orders (outside the EU), additional local taxes, customs duties, or fees may be charged by your destination country's authorities. These costs are not included in our shipping fees and must be borne by the customer.

Shipping Providers & Tracking
Germany: Shipping via DHL or Deutsche Post.

International: Shipping via POST NL or local partner carriers.
Once your order has been shipped, you will receive a confirmation email. Please allow 2 to 4 business days for the tracking ID to become active, as the parcel may already be in transit to the distribution center.
 

Important Note on Shipping Addresses
Please double-check your shipping address during checkout. We cannot cover the costs for re-shipping or returns if the address provided was incorrect or incomplete.

 

Right of Withdrawal (Widerrufsbelehrung)

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Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Totenwache GbR, Achterstr. 9, 25355 Bullenkuhlen, Germany, E-Mail: order@totenwache.shop) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

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You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired.

 

You will have to bear the direct cost of returning the goods.
 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form (Muster-Widerrufsformular)
 

To:
Totenwache GbR
Achterstr. 9
25355 Bullenkuhlen
Germany
E-Mail: order@totenwache.shop
 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
__________________________________________
__________________________________________
 

Ordered on (*) ____________ / received on (*) __________________
 

__________________________________________
Name of consumer(s)

__________________________________________
Address of consumer(s)
 

__________________________________________
Signature of consumer(s)
(only if this form is notified on paper):

Date: ____________________

(*) Delete as appropriate.